Refund Policy
At Ezzy Baby, we want you to feel confident when purchasing our baby carriers. If your purchase isn't right for you, we're here to help.
This Refund & Return Policy explains when and how you may return a CarryBloom product and receive a refund.
1. 30-Day Money-Back Guarantee
We offer a 30-day money-back guarantee.
You have 30 days from the date your order is delivered to request a return.
To be eligible for a return, the product must:
- Be in its original condition.
- Be unused and unworn.
- Not show signs of washing, damage, stains, or excessive handling.
- Include all original packaging, tags, accessories, and components.
- Be accompanied by valid proof of purchase.
Because our products are designed for babies and infants, we take product hygiene and safety seriously. Products that have been used, washed, damaged, or returned in an unsuitable condition may not be eligible for a refund.
2. How to Request a Return
To request a return, please contact our customer support team at:
Please include:
- Your order number.
- The name and email address used to place the order.
- The product you would like to return.
- The reason for the return.
- Photos or other information if requested by our team.
Please do not send your product back before receiving return instructions from us. Returns sent without prior approval may not be accepted.
Once your return request has been reviewed and approved, we will provide you with the appropriate return instructions.
3. Return Shipping
Unless the product is defective, damaged, incorrect, or otherwise covered by applicable consumer protection laws, the customer may be responsible for the cost of returning an unwanted product.
If the return is due to an error on our part—for example, you received the wrong product or the product arrived damaged or defective—we will work with you to arrange an appropriate return solution at no additional cost where applicable.
4. Damaged, Defective, or Incorrect Products
Please inspect your order as soon as you receive it.
If your Ezzy Baby Carrier arrives:
- Damaged;
- Defective;
- Incomplete; or
- Different from the product you ordered,
please contact us as soon as possible at support@ezzybaby.com.
To help us resolve the issue quickly, we may ask you to provide photographs or videos showing the problem and the condition of the packaging.
Depending on the circumstances, we may offer a replacement, repair, refund, or another appropriate solution.
5. Products That Cannot Be Returned
We may not accept returns for products that:
- Have been used or worn;
- Have been washed or altered;
- Have visible stains, marks, odours, or other signs of use;
- Are damaged after delivery due to improper use, care, or storage;
- Are missing original packaging, tags, accessories, or components; or
- Are returned outside the applicable return period.
This does not affect any rights you may have under applicable consumer protection laws.
6. Sale and Promotional Items
Products purchased during a sale or promotional event may be eligible for return under the same conditions described in this policy unless otherwise stated at the time of purchase.
Any special return conditions applicable to a particular promotion will be clearly communicated before purchase.
7. Exchanges
If you would like to exchange your product for another size, colour, or eligible product, please contact us at support@ezzybaby.com before sending anything back.
Depending on product availability, we may be able to arrange an exchange.
In some circumstances, we may recommend returning the original product for a refund and placing a new order for the replacement product.
8. Refunds
Once we receive your returned product, it will be inspected to determine whether it meets the requirements of this policy.
If your return is approved, your refund will be issued to the original payment method used to place the order.
Please allow up to 10 business days for us to process an approved refund. Once processed, your bank, credit card provider, or payment service may require additional time to make the funds available in your account.
If you have not received your refund after the applicable processing period, please contact us at:
9. Refund Amount
If your return is approved, we will refund the eligible purchase amount in accordance with this policy.
Original shipping charges may not be refundable where the return is made because you have changed your mind or no longer require the product, unless otherwise required by applicable law.
Where a product is returned because it was defective, damaged, incorrect, or due to an error on our part, we will assess the circumstances and provide an appropriate remedy.
10. Returns Due to Change of Mind
We understand that sometimes a product may not be what you expected.
Our 30-day money-back guarantee allows eligible customers to request a return within 30 days of delivery, provided the product meets the return conditions outlined above.
For hygiene, safety, and product-quality reasons, we cannot accept returns of baby carriers that have been used, worn, washed, or otherwise placed into use.
11. Consumer Rights
This Refund & Return Policy does not exclude, restrict, or limit any rights or remedies you may have under applicable consumer protection laws.
Where applicable law provides you with rights that are more favourable than the terms of this policy, those legal rights will continue to apply.
12. Contact Us
If you have any questions about returns, refunds, or exchanges, please contact us:
Email: support@ezzybaby.com
Our customer support team will be happy to assist you.
Ezzy Baby
We want every Ezzy Baby customer to have a safe, comfortable, and positive experience with our products.